NATE Audio Privacy Policy

Last updated: July 31, 2025

1. Introduction

NATE AUDIO LLC ("NATE Audio," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit nateaudio.com or engage with our services, including our advertising campaigns, online contact forms, subscription services, and any other website or application that links to this Policy (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Services.

2. Scope

This Policy applies to information we collect:

  • Online – through our website, landing pages, online chat, social media pages, lead‑generation forms, advertising platforms (e.g., Meta, Google), email, and other digital channels.

  • Offline – through phone calls, events, consultations, and other direct interactions.

This Policy does not apply to any third‑party websites or services that link to or are referenced by our Services. Please review those third parties’ privacy policies separately.

3. Information We Collect

3.1 Information You Provide to Us

We may collect the following categories of information directly from you:

CategoryExamplesContact DetailsName, postal address, email address, phone numberDemographic & Professional DataChurch name, role (e.g., pastor, volunteer), organization sizeProject & Inquiry DetailsInformation you share about your current AVL setup, goals, and challengesPayment & Billing DataLimited payment information (e.g., last four digits of card, billing address) collected via secure payment processorsMarketing PreferencesYour choices about receiving newsletters, offers, or event invitesUser‑Generated ContentTestimonials, feedback, survey responses, social media posts

3.2 Information Collected Automatically

When you visit our website or interact with our ads, we and our third‑party partners may automatically collect certain information from your device:

  • Device identifiers (e.g., IP address, cookie ID, advertising ID)

  • Browser & network data (e.g., browser type, referrer URL, time zone, language)

  • Usage data (e.g., pages viewed, links clicked, time spent, conversion events)

  • Approximate geolocation (derived from IP address or device settings)

This information is collected using cookies, pixels, web beacons, SDKs, and similar technologies. See Section 7 for details.

3.3 Information from Third‑Party Sources

We may obtain information about you from:

  • Advertising platforms (e.g., Meta Business Suite, Google Ads) – to measure campaign performance and audience insights

  • Analytics providers (e.g., Google Analytics) – to understand website usage patterns

  • Publicly available sources – such as church websites or social‑media pages

  • Business partners – if you participate in joint promotions or referrals

We combine this information with data we already hold to enhance our Services and marketing.

4. How We Use Your Information

We use personal information to:

  1. Provide and improve the Services – including responding to inquiries, delivering quotes, setting up consultations, and performing AVL installations or remote mixing.

  2. Manage customer relationships – scheduling projects, invoicing, processing payments, and providing ongoing support.

  3. Personalize content and marketing – tailoring ads, emails, and website content to your interests.

  4. Analyze performance – monitoring ad reach, website traffic, and service effectiveness.

  5. Protect our business – detecting fraud, enforcing our terms, and ensuring the security of our systems.

  6. Comply with legal obligations – maintaining records required by tax, accounting, or other regulations.

Where required by law, we rely on one or more legal bases—such as your consent, performance of a contract, our legitimate interests, or compliance with a legal obligation—to process personal data.

5. Sharing of Information

We may share your information with:

  • Service providers – payment processors, cloud‑hosting vendors, analytics and marketing partners, customer‑support tools, and IT‑security providers that process data on our behalf and under our instructions.

  • Business partners – if we co‑sponsor webinars, events, or cross‑promotions (we will name those partners at the point of collection).

  • Professional advisers – lawyers, accountants, and auditors, where necessary.

  • Authorities – if required to comply with laws, regulations, court orders, or to protect our rights, property, or safety.

  • Successors – in connection with a merger, acquisition, or sale of all or part of our business (subject to confidentiality and notice to you where required).

We do not sell your personal information for money, and we have not done so in the preceding 12 months.

6. Cookies & Similar Technologies

We use first‑party and third‑party cookies, pixels, and other tracking technologies to:

  • Remember your preferences and authentication settings

  • Analyze site traffic and performance

  • Deliver and measure the effectiveness of our ads

  • Prevent fraud and improve security

You can control cookies through your browser settings and opt out of interest‑based advertising via the Digital Advertising Alliance opt‑out tool (optout.aboutads.info) or device settings for mobile ads.

7. Advertising & Analytics

We partner with platforms such as Meta (Facebook/Instagram), Google Ads, and Google Analytics. These providers may collect or receive information about your use of our Services and other websites to provide interest‑based ads, measurement, and analytics. To learn more or opt out, visit their respective privacy settings pages.

8. Your Choices & Rights

Depending on where you reside, you may have the right to:

  • Access the personal information we hold about you

  • Correct or update inaccurate data

  • Delete your personal information (subject to certain exceptions)

  • Opt out of marketing communications at any time by clicking the “unsubscribe” link or contacting us

  • Limit the use of sensitive personal information (California residents)

  • Receive a copy of your data in a portable format

  • Withdraw consent where processing is based on consent (e.g., email marketing)

To exercise these rights, please email us at hello@nateaudio.com or use our contact form. We may verify your identity before fulfilling the request.

9. Data Security

We employ industry‑standard administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, alteration, or destruction. However, no Internet transmission or storage system is completely secure; we cannot guarantee absolute security.

10. Data Retention

We keep personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (e.g., tax, accounting, or contractual obligations).

11. International Transfers

We are headquartered in the United States. If you access the Services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other jurisdictions where our service providers operate. We implement appropriate safeguards (such as contractual clauses) to protect data transferred from the EEA or UK.

12. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that a child has provided us with personal information, we will delete it as soon as possible.

13. Third‑Party Links

Our Services may contain links to third‑party websites or social‑media features. We are not responsible for the privacy practices or the content of those third parties.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. If we make material changes, we will notify you by updating the “Last updated” date and, where required, by email or a prominent notice on our website.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

NATE AUDIO LLC
Orlando, Florida, USA
Email: hello@nateaudio.com

We will respond to your inquiry within a reasonable timeframe.

Thank you for trusting NATE Audio to serve your church’s audio and AVL needs.