NATE Audio – Terms of Service

Last updated: July 31, 2025

1. Acceptance of These Terms

By accessing nateaudio.com, purchasing a service, or otherwise engaging with NATE AUDIO LLC ("NATE Audio," "we," "our," or "us"), you (“Client,” “you,” or “user”) agree to be bound by these Terms of Service ("Terms"). If you do not accept every provision, please refrain from using our website or services.

2. Description of Services

NATE Audio provides audio, video, & lighting ("AVL") consulting, custom installations, remote livestream mixing, equipment rentals, training, and related support for churches and other organizations (collectively, the "Services"). The scope of each engagement is defined in a written quote, proposal, or statement of work ("Project Agreement").

3. Quotes, Proposals & Work Orders

  • All quotes are valid for 30 days unless stated otherwise.

  • A Project Agreement is deemed accepted when you sign electronically or pay the required deposit.

  • Changes in project scope (equipment substitutions, additional travel, extra onsite days, etc.) may require a written change order and revised pricing.

4. Pricing, Billing & Subscription Terms

4.1 One‑Time Projects

  • Deposits – Installations or onsite projects typically require a 50 % deposit to secure scheduling and materials. Deposits are non‑refundable once equipment is ordered.

  • Progress payments – Milestones (e.g., equipment delivery, rough‑in, commissioning) may trigger staged invoices.

  • Final balance is due in the very same day of substantial completion unless otherwise agreed.

4.2 Remote Livestream Mixing & Support Subscriptions

  • Billing cycle – Fees are charged weekly or bi‑weekly on Mondays to your card on file via our payment processor.

  • Minimum term – Subscriptions carry a 6‑month commitment beginning on the first paid session.

  • Early‑termination fee – Canceling before month 6 incurs an early‑exit fee equal to 50 % of your remaining contract balance (or one month of service, whichever is greater).

  • Pause / Downgrade – Plan changes require 14 days’ written notice and apply to the next billing cycle.

4.3 Late or Failed Payments

  • Invoices not paid within 15 days accrue 1.5 % interest per month (18 % APR) or the maximum lawful rate.

  • We may suspend Services until the account is current.

5. Refunds & Cancellations

Because our Services are customized and time‑based, all sales are final once delivered. Any refunds or credits are granted solely at NATE Audio’s discretion.

6. Client Responsibilities

You agree to:

  1. Provide timely access to facilities, equipment, and staff.

  2. Maintain adequate insurance for your premises and gear.

  3. Secure all necessary permits and regulatory approvals (e.g., building, electrical) unless otherwise specified.

  4. Follow our recommended best‑practices for equipment care and safe operation.

7. Intellectual Property

  • All designs, schematics, training materials, templates, and documentation we create remain NATE Audio’s intellectual property unless expressly transferred in writing.

  • You receive a non‑exclusive, non‑transferable license to use deliverables at the project location for internal ministry purposes.

8. User‑Generated Content & Feedback

If you submit testimonials, photos, or other content, you grant NATE Audio a worldwide, royalty‑free license to display, reproduce, and distribute that content for marketing, case studies, or portfolio purposes.

9. Prohibited Uses

You may not:

  • Reverse‑engineer or resell our proprietary templates or training.

  • Scrape or mine data from our site or ads.

  • Use our site to upload malicious code, false information, or infringing content.

10. Cookie & Tracking Notice

We and selected partners use cookies, pixels, and similar technologies to personalize content, measure ad performance, and analyze traffic. By continuing to browse, you consent to our use of cookies as described in our Privacy Policy.

11. Third‑Party Links & Services

Our website may contain links to third‑party sites. We are not responsible for their content or privacy practices.

12. Disclaimer of Warranties

The website and Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.

13. Limitation of Liability

In no event will NATE Audio, its owners, or employees be liable for any indirect, incidental, special, or consequential damages (including lost profits, business interruption, or data loss) arising from or related to the Services or these Terms, even if advised of the possibility. Our total liability shall not exceed the fees you paid to us during the 12 months preceding the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless NATE Audio from any claims, damages, or expenses arising out of your misuse of the Services, breach of these Terms, or violation of any rights of a third party.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict‑of‑laws rules. Any dispute shall be resolved exclusively in the state or federal courts located in Orange County, Florida, and you consent to their jurisdiction.

16. Modifications to Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date and post the new version on our website. Continued use of the Services after changes means you accept the revised Terms.

17. Contact Us

Questions about these Terms? Contact us at:

NATE Audio LLC
Orlando, Florida, USA
Email: hello@nateaudio.com

Thank you for partnering with NATE Audio to deliver distraction‑free worship experiences.